Refund policy

Physical products: returns and exchanges

We accept returns and exchanges within 30 days of delivery. Email hello@astrokidsclub.com with your order number to arrange a return or exchange and receive return instructions.

Buyers are responsible for return shipping costs and any loss in value if an item is not returned in its original condition. After we receive and inspect your return, we will confirm the refund or exchange by email. Approved refunds are issued to the original payment method.

Damaged, incorrect, or missing items

Contact hello@astrokidsclub.com with your order number and a description of the problem so we can help resolve it.

Order cancellations

Please request cancellation within 24 hours of purchase. If your order has already shipped, please follow the return process.

Mission Crew membership

Membership renews at $3.99/month plus applicable tax until canceled. Cancel before your next renewal through your customer account to stop future charges. There is no cancellation fee or minimum term. Cancellation does not automatically refund an earlier charge. For an incorrect charge, missing content, or a refund request, email hello@astrokidsclub.com. See our subscription cancellation policy.

These policies do not limit your rights under applicable law.

Contact

Astro Kids Club, 1161 Twisted Branch Way, Sun Prairie, WI 53590, United States. Email: hello@astrokidsclub.com.